Public consultation on EIB's Complaints Mechanism Policy

Closed 13 Nov 2009

Opened 18 May 2009


On 18 May 2009, the EIB launched a public consultation on its Complaints Mechanism Policy, Public Disclosure Policy and Transparency Policy.

The public consultation included two rounds with two consultation meetings that were held in Brussels.

Following the consultation process, the EIB's Board of Directors approved the Bank's new Complaints Mechanism Policy on 2nd February 2010.

The timetable below provides an overview of the main steps of the consultation as well as reference to the relevant documentation that was issued and received during the process.

All relevant documentation relating to this consultation is available upon request.


  • Anyone from any background


  • Transparency
  • Accountability
  • Stakeholder Engagement
  • Complaints Mechanism
  • Access to Information